What are your store hours, and where are you located?
Please check our Hours & Locations page.
What is your return policy?
Please check our Return Policy page.
If I need to change or cancel my order, whom do I contact?
Please contact our Quality Care Center on our Contact Us page, by phone, or by email.
- (314) 737-4062
- Mon - Thurs: 8:00 am - 6:00 pm CT
- Fri - Sun: 9:00 am - 6:00 pm CT
I've lost my receipt, but I need to pick up my merchandise. What can I do?
Please Contact Us to request a receipt, and we will email one to you.
If you are picking up your purchase in store, you can stop by the Customer Service desk, where the customer service team can check your ID and print a new receipt for you before you head to the pickup dock. If you are picking up at the St. Louis Distribution Center, we can email you a receipt, and you will need to show your ID with the receipt when picking up.
I have a question about an item that you sell. Where can I get more information?
We provide many product details like color, size, and material on each product's web page. On the weekends, our trained, non-commission sales staff in our stores would be happy to help answer your questions. You can also Contact Us with your questions.
Why are some items on your website available for sale online while others aren't?
We only sell products online that are in stock at our Distribution Center. We don't sell small accessories, wall art, or lamps online because we don't keep stock in the Distribution Center.
If you see an item online that you love, be sure to check its availability in stores!
Do you offer any special discounts like military, senior, or bulk purchase discounts?
No. All of our products are already marked down to the lowest possible prices, so we offer no additional discounts. Every customer gets our best price every day.
Do you offer gift cards?
Do you take orders over the phone?
For your protection from fraud, we do not take orders over the phone. You can order online right now or shop in store this weekend!